| General Sources |
URL |
| Veterinary Healthcare Communications (VHC) |
www.vmpgstore.com |
| American Animal Hospital Association (AAHA) |
www.aahanet.org |
| American Veterinary Medical Association (AVMA) |
www.avma.org |
| Animal Care Training Videos/DVDs (ACT) |
www.4act.com |
|
|
| General Management |
Source Code |
| Veterinary Economics (Monthly magazine) |
VHC |
| DVM News Magazine (Monthly magazine) |
|
| Pearls of Practice: 301 Ways to Improve Your Practice |
VHC |
| The Art of Veterinary Practice Management |
VHC |
| Mastering the Marketplace: |
VHC |
| Taking Your Practice to the Top |
|
| 101 Secrets of a High Performance Veterinary Practice |
VHC |
| Contracts, Benefits, and Practice Management |
VHC |
| For the Veterinary Profession |
|
| Law and Ethics of the Veterinary Profession |
VHC |
| Management Skills Training |
|
| Two DVDs and CD-ROM or Videos and CD-Rom |
AAHA, MACMTV |
| Practice Made Perfect |
|
| A Guide to Veterinary Practice Management |
AAHA, MPMPG2 |
| Steps to Ownership |
AAHA, MSTEPS |
| Using Strategic and Tactical Planning to Make Your |
|
| Practice More Profitable |
AAHA, MUSTP1 |
| Practice Management Solution Series |
AAHA, KPMS06 |
| Agreements Among Owners |
|
| Choosing the Right Form of Business |
|
| Personal Financial Planning |
|
| Selling your Practice: Issues & Answers |
|
| Structuring an Associate Buy In |
|
| Valuation of Veterinary Practices |
|
| Inventory Control Video/DVD |
4ACT |
| Hospital Administration Video/DVD |
4ACT |
|
|
| Financial Management |
Source Code |
| 2001 Well-Managed Practice Study |
VHC |
| AAHA Chart of Accounts, 2nd Edition |
AAHA, MCHAR2 |
| Financial and Productivity Pulsepoints, 2nd Edition |
AAHA, MFPPU2 |
| The Veterinary Fee Reference, 3rd Edition |
AAHA, MVFRC3 |
| Fees, Earnings, and Expenses |
VHC |
| Inventory Management |
VHC |
| Economic Report on Veterinarians and Veterinary Practices |
AVMA |
| Understanding Hospital Financials Video/DVD |
4ACT |
|
|
| Personnel Management |
Source Code |
| 2002 Well-Managed Practice Study— |
|
| Employee Management |
VHC |
| Your Professional Image |
AVMA |
| Get Associates Up To Speed Fast |
VHC |
| Minimizing Turnover |
VHC |
| Overcoming Burnout |
VHC |
| Hiring and Firing Done Right |
VHC |
| AAHA Guide to Creating an Employee Handbook, |
AAHA, MAGCWP |
| 2nd Edition |
|
| Creating Job Descriptions for Your Veterinary |
AAHA, MCJDVS |
| Support Staff |
|
| Compensation and Benefits in Veterinary Practice |
AAHA, MCBEN2 |
| 2nd Edition |
|
| Contracts, Benefits, and Practice Management |
AAHA, MCBPM1 |
| For the Veterinary Profession |
|
| A Practical Guide to Performance Appraisals |
AAHA, MPRGUE |
| Human Resources: Building Your Team |
VHC |
| Hiring and Firing Video/DVD |
4ACT |
| Staff Management Video/DVD |
4ACT |
|
|
| Medical Records |
|
| The American Animal Hospital Association has all examples of medical records, control logs, forms, and several types of stickers for medical record keeping. |
|
|
| Client Communication and Service |
Source Code |
| The Veterinary Receptionist’s Handbook, 2nd edition |
VHC |
| Marketing Your Practice |
VHC |
| Client Satisfaction Pays |
AAHA, MMGCSP |
| Educating Your Clients from A to Z: |
AAHA, MEYCF1 |
| What to Say and How to Say It |
|
| One Client at a Time |
AAHA, MOCTBC |
| Building Customer Loyalty and Practice Success |
|
| Through Personal Marketing |
|
| First Impressions That Last |
AAHA, MFITLR |
| Retaining Clients With Great Customer Service |
|
| Lifelearn Staff Training Series on CD ROM |
AAHA |
| Perception of Value |
|
| Enhancing Your Telephone Skills |
|
| Essentials of Client Service |
|
| Vaccination Basics |
|
| Surgery Basics |
|
| Nutrition Basics |
|
| Understanding Fleas |
|
| Lifestage Nutrition |
|
| Safety in the Veterinary Workplace |
|
| Animal Handling and Restraint |
|
| Connecting with Clients |
AAHA,MCONWC |
| Practical Communication Techniques for |
|
| 15 Common Situations |
|
| Animal Care Training Video’s / DVD’s |
4ACT |
| Foundations |
|
| Receptionist |
|
| Assistant I |
|
| Assistant II |
|
| Management |
|
| Kennel |
|
| Technician |
|
|
|
| OSHA and Safety Tools |
| The American Animal Hospital Association has all the materials necessary to comply with all OSHA and safety regulations and guidelines. |
